Texas Southern University » About TSU » Administration » Facilities Maintenance, Construction and Planning » Customer Service Division

Texas Southern University Customer Service Division

 
Mission Statement
The mission of the Customer Service division of the Facilities Department is to provide new standards of excellence in the performance of PBX and Dispatch Operations, which will assist everyone who enters works or studies at Texas Southern University. We believe that timely performance is essential to customer satisfaction. We will strive to perform all work to specifications and within allotted time to meet or exceed our customer’s requirements.
 
Customer Service Division
Timothy Rychlec
Executive Director of Facilities and Maintenance Services
General Services Building
(713) 313-7090
 
Name Title Phone Number Email Address
Sydney Granger Facilities Specialist (713) 313-1802 grangersk@tsu.edu
Tiffany Johnson Facilities Specialist (713) 313-4215 johnson_tj@tsu.edu
Damon Steward Facilities Specialist (713) 313-7375 stewarddc@tsu.edu

 

The Customer Service Division:
Dino Sandifer - Lead
Ext. 7067
PBX Call Center Dispatch Work Order Center
Rosemary Adams Larry Hale
Mary Hence Marcus Ellis
Zenobia Alex Michelle Bell

 

Customer Service: PBS/Dispatch/TMA Operations
Phone: 713-313-7090
Fax: 713-313-7091
 
Complete a Work Request
 

If you have a request for work, please feel free to emal it to the dispatchers at dispatch@tsu.edu. The dispatechers can also be reached during business hours at 713-313-7090. Requests and supporting information can be faxed to 713-313-7091. Please be sure to provide the following information in your emailed, telephoned, or faxed request:

  • Your full name
  • The building where the request needs to be done
  • The room number or location of the request
  • Your TSU telehone extension
  • A brief, but clear description of your request

The Customer Service Division supports the entire campus community through the following operations:

  • PBX Direct internal and external calls to the appropriate individuals, Departments and /or Call Center through-out the University in a timely and professional manner
  • PBX Gives telephone usage instruction to the internal user
  • Dispatch Processes and directs TMA service requests to the proper craft via TMA On-line System, walk-ups, and/or telephone
  • Dispatch Tracking of work order requests
  • Dispatch Training end user on placing on-line work requests
  • TMA Administration Monitors and trains on proper and effective use of the TMA System

To connect to the TMA website directly from any computer type TSUTMA in the address bar without spaces or any additional characters.

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3100 Cleburne Street, Houston, TX 77004
Phone: 713-313-7011