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Texas Southern University Customer Service Division
 
Mission Statement
The mission of the Customer Service division of the Building and Grounds Department is to provide new standards of excellence in the performance of PBX and Dispatch Operations, which will assist everyone who enters, works or studies at Texas Southern University. We believe that timely performance is essential to customer satisfaction. We will strive to perform all work to specifications and within allotted time to meet or exceed our customer’s requirements.
 
Customer Service Division
Diane Nicholson-Jones
Director of Custodial Services
General Services Building
(713) 313-1809
 The Customer Service Division
Dino Sandifer - Lead
Ext. 7067
 
PBX Call Center
Dispatch / Work Order Center
Rosemary Adams
Larry Hale
Mary Hence
Marcus Ellis
 Zenobia Alex
Michelle Bell 
 
  
  
Customer Service: PBX/Dispatch/TMA Operations
Phone: 713-313-7090
Fax: 713-313-7091
 
Complete a Work Request
If you have a request for work, the dispatchers can be reached during business hours at 713-313-7090. Requests and supporting information can be faxed to 713-313-7091. Please be sure to provide the following information in your emailed, telephoned, or faxed request:
  • Your full name
  • The building where the request is needed
  • The room number or location of the request
  • Your TSU telephone extension
  • A brief, but clear description of your request
 The division supports the entire campus community through the following operations:
  • PBX Direct internal and external calls to the appropriate individuals, Departments and /or Call Center through-out the University in a timely and professional manner
  • PBX Gives telephone usage instruction to the internal user
  • Dispatch Processes and directs TMA service requests to the proper craft via TMA On-line System, walk-ups, and/or telephone
  • Dispatch Tracking of work order requests
  • Dispatch Training end user on placing on-line work requests
  • TMA Administration Monitors and trains on proper and effective use of the TMA System
 
 

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3100 Cleburne Street, Houston, TX 77004
Phone: 713-313-7011